Providing peace of mind and confidence in your production, a process support contract provides complete access to the ZEISS Support Service Network for remote diagnosis and trouble shooting, as well as onsite trouble shooting as required.


Use our expertise to support your ongoing production…


At ZEISS, we are world renowned for our focus on quality and excellence. We attach a very high importance on ZEISS quality processes and can now make our customized process solutions and support available to you so that you too can deliver that same high quality standard.

Offering our expertise and resources, ZEISS has the tools and capabilities to support your production processes and ensure you deliver high quality product to the market with confidence.


How Does it Work?

  • For an annual contract fee (invoiced monthly), our expert team will provide you with ongoing process support on an as-needed basis. The service includes trouble shooting access to deal with:
          • Defect Analysis
          • Colour Corrections
          • Performance analysis reviews
          • Process analysis reviews
  • And if your ZEISS expert cannot resolve the issue remotely, this service also includes on-site support to resolve the process issue.


What are the Benefits?

  • This service will result in fundamental efficiencies and improvements to your Rx Lab production. Key benefits that have been seen are:
          • Reduced equipment down-time
          • Improved through-put and yields
          • Improved On-Time-Delivery to customers
          • High quality product consistency


And, if you link this service with our Equipment Servicing Agreement, you will also have the benefit of having the one point of contact for all your issues. ZEISS will be there to efficiently and effectively resolve all your processing and equipment problems in an unbiased manner, ensuring that your production is up and running to the highest quality as quickly as possible.